FAQ
Frequently Asked Questions
01Are your products organic/natural?
Yes, all our products are made with organic and natural ingredients. We are committed to using only the highest quality, ethically sourced organic materials in our formulations.
02Are your products vegan?
Yes, our products are vegan and do not contain any animal-derived ingredients or by-products.
03Do your products contain fragrance?
We use only natural fragrances derived from essential oils and plant extracts. These provide a subtle scent without the use of synthetic fragrances.
04How sustainable is your packaging?
We prioritize sustainability in all aspects of our business. Our packaging is made from recycled materials and is fully recyclable or biodegradable.
05Are your cosmetics cruelty-free?
Absolutely. We do not test any of our products or ingredients on animals, and we ensure that our suppliers adhere to the same ethical standards.
06Do your products have an expiration date?
Due to the natural ingredients, our products do have a shelf life which is indicated on the packaging. We recommend using them within this period for best results.
07Do your products suit sensitive skin?
Our products are formulated with gentle, natural ingredients that are typically well-suited for sensitive skin. However, we always recommend patch testing a new product before full application.
08Where are your products made?
Our products are all formulated and manufactured in Paris and Tokyo, adhering to the highest standards of production and quality control.
09Can I use your products if I have allergies?
While our products are organic and natural, they can still contain allergens. We list all ingredients on our product labels, so please check them if you have known allergies. If in doubt, consult with a healthcare professional.
10Can I return products if I'm not satisfied?
Yes, we offer a satisfaction guarantee. If you're not happy with your purchase, please contact us within 14 days for a return or exchange.
