Refund Policy

We stand behind the clean luxury and exceptional performance of our moisturizing foundation range. At YUMAY BEAUTY, your satisfaction is our highest priority. We offer a 14-day return window from the date of delivery. If you are not completely satisfied with your purchase, you may request a return or exchange within this timeframe in accordance with the guidelines below.

To be eligible for a return, your foundation must be unused, unopened, and in the exact original packaging (including all protective seals, wraps, and exterior boxes intact) that it was delivered in. We require a valid proof of purchase (such as your YUMAY order confirmation email or receipt number) to process any return requests.

Due to the intimate, high-end nature of our personal care tone formulations, we cannot accept returns on items that have been opened, swatched, or used. Additionally, all promotional sale items, bundle configurations, and digital gift cards are final sale and non-returnable.

To start a return, please send an email to our dedicated concierge team at returns@yumaybeauty.com. In your message, please include your full name, original order number, and a brief description of the items you wish to return. If approved, our team will supply you with our returns studio shipping address.

Customers are responsible for covering the return shipping fees. We strongly recommend utilizing a tracked, insured postal service, as YUMAY BEAUTY cannot be held responsible for packages that are damaged or lost during return transit. Original shipping fees are non-refundable.

Once we receive and inspect your return in our studio, we will notify you of the approval status. Approved refunds are processed within 5-7 business days, credited back to your original payment method. Please note that banks or credit card providers may take additional time to post the transaction.

If you found that your shade choice did not provide the perfect harmony for your skin tone, we are pleased to offer one complimentary shade swap within 14 days of delivery. Please email our skin specialists at hello@yumaybeauty.com to arrange a shade satisfaction swap.

We carefully package each clean emulsion in premium glass bottles. If your order arrives damaged, shattered, or with a clear manufacturing defect, please contact us at hello@yumaybeauty.com within 48 hours of delivery. Please include clear photos of the packaging and product for a full replacement or refund.

For any further questions regarding our Refund Policy, our tone ranges, or sustainable upcycled ingredients, please feel free to reach out to our client care team at hello@yumaybeauty.com. Our studio hours are Monday through Friday, 9:00 AM to 6:00 PM CET.